Terms and conditions of use

Returns

Getting rid of bed bugs is expensive and difficult. Bed bugs can spread to our offices or, in the worst case, to other customers along with the shipments returned to us by the customer. Therefore, we cannot receive a package containing bed bug products that has been with the end customer. This affects our ability to receive returns and process complaints.

This also applies to all other products if the customer knows that there are bedbugs in the place where the shipment/package or products have been handled.

Functionality of the products in different locations

Unfortunately, we cannot guarantee that our products will always successfully repel harmful animals. This is because the number of pests, the amount of food and other factors can affect the outcome. These factors are beyond our control. Therefore, we cannot replace products that have been put into use if the reason given is that they have not been deemed to be effective or suitable for the purpose of use.